Our Policies

At Instinct Hockey, we strive to ensure a fair and transparent experience for all participants. Please carefully review our refund policy outlined below:

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Refunds and Credits

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In the event a player is unable to attend a program, it is the responsibility of the participant to submit a written request to Instinct Hockey via email to contact@instincthockey.ca, including all relevant details and supporting documents PRIOR TO THE START OF THE PROGRAM. They will receive a credit for their full amount paid less a $25 administration fee. Credit may be used for any program within one (1) full calendar year and is non-transferable.

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Review and Confirmation

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Upon receipt of the refund request and necessary documentation, our team will review the submission. Participants will receive a confirmation email once the review process commences.

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Additional Information

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Refund Processing: Approved refunds will be issued via the original payment method, unless otherwise specified. Please allow up to 20 business days for refund processing.

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Cancelled or Postponed Training Programs

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Refunds will be issued if a training program is cancelled entirely and not rescheduled. In such cases, refunds will be automatically applied to the original credit card used for purchase.

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Force Majeure

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Instinct Hockey shall not be liable for cancellation or delay resulting from causes beyond its reasonable control, including acts of God, labor disturbances, equipment failure, or other unforeseen events.